Name of company
Elite Saddlery Limited
Horseshoe Barn. Mill Lane, Weybread, Diss, Norfolk, UK, IP21 5RS
SQP : email@example.com
Phone: +44 (0) 1379 588472
Business ID no.
Reg No : 10510157
GB 284 2549 80
Veterinary Medicines Directorate
Terms and Conditions
Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Elite Saddlery.co.uk., whose registered office is at Horseshoe Barn, Mill Lane, Weybread, Diss, Norfolk IP21 5RS. The Directors are Mr Russell Wythe & Mrs Angela Wythe.
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods happens shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order. Every effort is made to describe and show representative images of products and colours, if you are unsure about any details of the product which would affect your decision to purchase you should contact us for clarification before proceeding with your order.
- Please note the sizes in all guides shown are approximate and for general guidance only, as each item may vary during the manufacturing process.This especially applies to boots and gloves but also to all other goods, where the manufacturer will supply us with sizing guides, however the actual supplied item may differ slightly as each is made. We will happily accept an unused, packaged item for return if you find that it does not fit as expected as shown in the guides, however you will be responsible for the cost of its return to us here and the item must be saleable and in it’s original, undamaged packaging when we receive it.
2.2 The goods are subject to availability. If after acceptance or order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you will also be required to pay a delivery charge for the goods.
3. Payment and refunds
3.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment shall be due before the delivery date, and time of payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.4 Any cheque payments should be made in favour of Elite Saddlery Ltd and will require a minimum of 14 working days clearance before goods will be dispatched.
3.5 If a customer order is from overseas ( outside the UK ) or in a foreign currency other than UK sterling, if a refund has to be made for any reason we will not be liable for any Bank charges or currency conversion charges you may incur, so please check stock with us prior to placing an order from overseas.
4.1 The goods you order will be delivered to the address you give when you place your order, within the UK only.
4.2 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible.
4.3 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.3.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.3.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.4 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, or should the goods not be in the original packaging and in saleable condition, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
4.7 Delivery is not included in the published price of the item. A delivery service is offered on rocking horses only, but it is the customers responsibility to organise convenient dates and times with us, however we will assist you where possible and ensure your horse is wrapped well.
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
• 5.2.1 the goods, and
• 5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Your right of cancellation
6.1 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.2 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 10.3 or 10.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
6.3 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.4 In all cases for all goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.1 All goods (with the exception of rocking horses) supplied by the Supplier are warranted free from manufacture defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via e-mail at firstname.lastname@example.org within 2 days.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8 Limitation of Liability
8.1 Subject to 10.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
8.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
• 8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
• 8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
8 8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.
8.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may differ from the actual product. Copyright of original images remains with original producer.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Elite Saddlery Limited
Diss, Norfolk, UK