Right of Withdrawal

We hope you are happy with the items you have purchased from us, but in the event you wish to make a return, please see our policy details below:-

If you wish to cancel your order before it has been despatched, please phone us on 01379 588472 as soon as possible. There will be no charge if the item has not yet been sent and we will refund your payment in full.

If after receipt you no longer want your item and it remains unopened and unused with all original packaging and tags attached you may return it within 14 calendar days of receipt for a full refund. You are responsible for the costs of postage to return the item to us and this will not be refunded. Please contact us either via the ‘contact’ form on our website or by e-mail using  sales@elitesaddlery.co.uk   with reason for return and to request a returns number before sending.

WE ARE UNABLE TO ACCEPT RETURNS ON POM-VPS OR NFA-VPS MEDICINES OR ON ANY PRODUCT THAT REQUIRES A CONTROLLED TEMPERATURE STORAGE RANGE

Items that cannot be returned

       Perishable items i.e. temperature controlled food/treats/medication

       Medication – due to regulatory law, we cannot accept the return of any medication, including licensed and prescription items

       Items that have been opened/used (unless found to be faulty)

       Leather items where there are marks where the buckles have been done up whilst being tried on – please do not fasten buckles until you are sure you are keeping the item.

       Items that are dirty, have hair on, have had the tags and/or original packaging removed.

       Items that arrive back damaged, it is your responsibility to make sure the items returned are suitably packaged and insured in case of loss of damage in transit. If they arrive in a box please return them also boxed.

If your item has been damaged during transit to you, is defective or incorrectly advertised you may return your purchase within 30 days of the date you received the item. We will issue a full refund including postage costs or provide a replacement at no additional cost.

Returned items must be returned in the original packaging and in perfect condition, clean, unused and unworn with all tags attached. Refunds cannot be given if the item is not in an ” as new”  saleable condition (as received)  upon it`s return.

If you wish to exchange an item that is neither faulty nor incorrectly supplied postage must be paid by yourself to return the item and you will be charged postage at cost to send out a replacement.

Distance Selling Regulations
If your order has been placed via the telephone or internet, under the Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not include CDs, DVDs or software that has been opened/unsealed, nor any medicines or temperature sensitive items as described above.

To ensure you are refunded the total cost for the returned products including the original carriage you must contact us at sales@elitesaddlery.co.uk or write to our address below within 14 calendar days of receipt. Any additional carriage costs you requested over and above the standard service (eg express delivery) will not be refunded. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.

When you send your item back to us, within 3-5 days of receipt we will process the returned item and make a payment back to your original payment method.

Returns address:
Elite Saddlery Ltd
Horseshoe Barn
Mill Lane
Weybread,
Diss
Norfolk
IP21 5RS

If you would like to make a complaint about this website’s services please contact us using the details above. In the event that our response is not satisfactory you may contact a UK alternative dispute resolution (ADR) scheme.