Shipping Terms

Please note      We are only able to send veterinary medicines and gas canisters for air jackets within the UK.

 
Standard shipping rate £5.95 UK mainland delivery ( Excluding Highlands ) 

EU countries – £20  up to 1kg
Non-EU countries – £25   up to 1kg

Prices above are for a small parcel of up to 1kg. Most items are sent by weekday overnight courier, however some areas are excluded and in those cases we will use a Royal Mail Tracked & Signed Service.

For orders exceeding the weight and dimensions of a small parcel, we will contact you once the order has been packaged, weighed and measured and inform you of any additional charges to be paid. We can send you a PayPal invoice for the additional charge or you can pay over the telephone.

Equally, some smaller items may fit into a ‘large letter’ in which case we will refund the difference in shipping back to your original payment method.

As a general rule, please allow up to 5 working days for your item to arrive, although we do endeavour to dispatch in stock items for the UK by the next weekday morning following order, for next day courier delivery where possible. If the courier does not cover your area, then Royal Mail delivery is normally 1 – 2 working days.  

Items offered are not guaranteed to be held in stock as we cannot stock every product in every variation and sometimes items may need to be ordered in, but we will let you know if your order is likely to be delayed because it is out of stock here and you may cancel if this is not acceptable. If your order is more urgent please let us know at time of order by e-mail, phone or via the ‘contact us’ form so we can advise you on likely delivery times.

Our courier does not normally deliver on a Saturday, although this can be requested at an additional charge of £20.